Yesterday I went to the tax office; I needed to pick up a copy of a form I’d failed to fill in at tax time.

I pondered for a moment over which office to enter—the none of the complicated kanji combinations on the directory in the lobby exactly matched the one on my letter—and finally decided to choose the office closest to the front door. It was a good choice.

A young man leaped up to help me and handed me the form I needed. As I moved towards the end of the counter to fill it in, he gestured me to the center of the counter, saying there was more room there. Then he proceeded to find me a sheet of carbon paper and clipped it between duplicate forms.

After I’d finished filling in the form, he looked it over, then reached down to a closed file box at his feet and pulled out my tax return. He checked everything over, made copies and told me that my refund would be transferred to my bank account in June or July.

Now that’s good service. Posted by kuri at May 18, 2002 06:26 AM